1. Information We Collect
We collect personal data to provide our Services, including:

• Contact & Financial: Name, address, email, phone, and payment details.
• Account & Transaction: Usernames, passwords, order history, and wish lists.
• Technical Data: IP addresses, device info, and browsing behaviour via cookies.

2. How We Use Your Information

• Fulfilment: Processing orders, payments, and shipping.
• Marketing: Sending promotional offers and tailored advertisements.
• Security: Fraud prevention and account authentication.
• Legal: Complying with regulatory obligations and enforcing our terms.

3. Data Sharing & Disclosure
We share information with:

• Shopify: Our hosting platform and primary data processor.
• Service Providers: Payment processors, shipping carriers, and IT support.
• Marketing Partners: For personalised advertising (you may opt-out via the Shopify Privacy Portal).

4. Your Rights
Depending on your location (including the UK/EEA), you may have the right to:

• Access, correct, or delete your personal data.
• Request data portability or restrict processing.
• Withdraw consent for marketing at any time.

5. Security & Retention
We retain data as long as necessary for account maintenance or legal compliance. While we use industry-standard safeguards, no transmission over the internet is 100% secure.

6. Children's Privacy
Our Services are not intended for children. We do not knowingly collect data from individuals under the age of majority.

7. Contact Us
For inquiries or to exercise your privacy rights, contact the Data Controller at:

• Email: sales@northerncharm.store

1. General Use
By using www.northerncharm.store, you agree to these Terms and our Privacy Policy. You may not use this site for unlawful purposes, attempt unauthorised access, or reproduce any content (images, designs, or text) without our written consent.

2. Products & Pricing

• We strive for accuracy but cannot guarantee exact colour matches due to screen variations.
• Prices and product availability are subject to change or discontinuation without notice.

3. Orders & Payments

• We reserve the right to refuse or cancel any order at our discretion.
• Full payment is required at checkout. Accepted methods: Amex, Apple Pay, Google Pay, Mastercard, Shop Pay, and Visa.

4. Shipping & Returns
All transactions are subject to our specific Shipping Policy and Returns Policy.

5. Limitation of Liability
To the extent permitted by law:

• Northern Charm is not liable for indirect or consequential damages.
• Our total liability is limited to the amount paid for the specific product in question.

6. Governing Law
These Terms are governed by the laws of the United Kingdom.

7. Changes & Contact
We may update these terms at any time. For questions, contact sales@northerncharm.store.

We’re committed to getting your order to you as quickly and smoothly as possible.

UK Delivery

• Delivery Cost: FREE on all UK orders.
• Processing Time: Some items are made to order. Please allow up to 7 days for your item to be crafted before dispatch.
• Delivery Time: Once dispatched, delivery usually takes 2-4 working days.
• We’ll send you a confirmation email with tracking details when your order ships.

International Shipping

Currently, we do not ship outside of the UK. We hope to expand our shipping regions in the future.

Delivery Issues

• We are not responsible for delays caused by postal services, weather, or other factors beyond our control.
• If your parcel is delayed or lost, please contact us at sales@northerncharm.store, and we’ll do our best to help resolve the issue.

If you have any questions about shipping, please feel free to reach out.

Non-Refundable Items
As some items are made to order, we do not accept returns or exchanges for:

• Change of mind
• Incorrect size ordered
• Personal preferences

Please check sizing and product details carefully before ordering.

Faulty or Incorrect Items
We stand behind the quality of our work. If you receive an item that is:

• Defective or damaged on arrival
• Incorrect (wrong item, size, or customisation error)

Please contact us within 7 days of delivery at sales@northerncharm.store with:

• Your order number
• Clear photos showing the issue

Resolution Process

• We’ll assess the issue within 2-3 business days.
• If your return is approved, we’ll offer a repair (where possible), replacement, or a refund, at our discretion.
• We’ll cover shipping costs for returns of faulty or incorrect items.

Conditions

• Items must be unused and in original condition (except where fault prevents this).
• Claims made after 7 days of delivery may not be accepted.

Refunds

• Refunds, if granted, will be processed to your original payment method within 5-10 business days after approval.
• We will notify you once your refund is issued.